We strive to provide a professional service. If something hasn't met your expectations, we want to hear about it and work towards a resolution.
Please put your complaint in writing, including as much detail as possible. Our published procedure sets out how we acknowledge, investigate and review complaints.
We will acknowledge receipt of your complaint and provide a copy of our procedure.
We will normally send a formal written outcome within 15 working days of the acknowledgement.
If you remain dissatisfied, you can request a separate review by a senior member of staff. Our published procedure states a final response within 15 working days of that request.
If the matter remains unresolved, you may be able to refer it to The Property Ombudsman, subject to the scheme's rules and time limits.
Download our complaints procedure →
Email info@kbire.co.uk or call 020 8058 0052.